Kyro Empire Policies
Welcome to KYRO EMPIRE!
We value your trust and are committed to providing a seamless shopping experience as you explore unique designs inspired by cultures across the globe. Please take a moment to review our policies to ensure an enjoyable and hassle-free journey as you curate your world-inspired wardrobe with Kyro Empire. 🌍✨
1. Product Information
Our products are proudly crafted to celebrate the diverse beauty of cultures worldwide. Each piece is designed with care, combining premium quality with globally inspired artistry. With every made-to-order item, you can expect a unique, high-quality creation that reflects the spirit of Kyro Empire—where style knows no borders.
2. Order Processing
Orders are typically processed within 2-5 business days. Once your order is ready and shipped, you will receive a confirmation email with tracking information.
3. Shipping & Shipping Insurance
We ship worldwide from multiple locations to ensure efficient delivery. Shipping times may vary based on your location. Estimated shipping times:
-
U.S.: 2-3 business days
-
Canada: 5-10 business days
-
Europe: 5-15 business days
-
Rest of the world: 10-30 business days
For your peace of mind, we offer 100% Payment Guarantee & Shipping Insurance, protecting your order from damage, loss, or theft.
Important: By deselecting shipping insurance at checkout, KYRO EMPIRE is not liable for any lost, damaged, or stolen items once shipped.
4. Returns and Exchanges
Due to the made-to-order nature of our products, we cannot accept returns or exchanges for wrong sizes, colors, or styles ordered, or for changes of mind. Please consult our size guide and product descriptions carefully before purchasing.
5. Post-Delivery Feedback/Refunds
After delivery, you'll receive an email to rate your experience. If there’s an issue with your order, our Support Team is here to help. You may request a reprint or refund, and we’ll keep you updated until the issue is resolved.
6. Damaged or Defective Items
For items that arrive damaged or with manufacturing errors, we offer a free reprint or refund. Please contact our Support Team within 30 days of delivery with clear photos of the issue.
7. Refund Currency
Refunds will be processed in USD or directly in your original payment currency if applicable.
8. Unsuccessful Delivery
If delivery is unsuccessful and shipping insurance was selected, we will cover a reprint or replacement free of charge. Without shipping insurance, you may choose between a reprint (with an additional fee) or a partial refund.
9. Customs and Duties Policy
Customs or duty fees may apply depending on your country’s import policies. KYRO EMPIRE is not responsible for these charges, which are the buyer’s responsibility.
10. Customer Service
Your satisfaction is our priority! For any questions or concerns, please reach out to our customer service team through our website. We’re here to ensure your experience with KYRO EMPIRE is exceptional.
11. Customer Information & Privacy
At KYRO EMPIRE, we prioritize your privacy and security. All personal and payment information is securely encrypted and never shared with third parties. Shop with confidence knowing your information is protected.
Thank you for choosing KYRO EMPIRE! We’re honored to share our passion for globally inspired designs with you. Together, let’s celebrate the art, culture, and stories that unite us all through timeless style. 🌍✨